Shipping/Returns

Frequently Asked Questions (FAQ)

1. Why does shipping take so long?

Our shoes are limited edition and crafted with care, which is why shipping takes 20-25 business days. Each order is custom-made and tracked with free shipping.

2. Should I order a size up?

Yes, we recommend ordering a size up for the best fit.

3. Are the shoes unisex?

Yes, our shoes are unisex unless otherwise stated in the product description.

4. What is your return policy?

We accept returns within 14 days of delivery. While there is no restocking fee, you will need to cover the return label cost.

5. How does shipping work?

We offer free shipping on all orders. Our shipping timeframe is 20-25 business days due to the limited edition nature of our products. Every order comes with tracking information.

6. Can I change or cancel my order?

We process orders quickly, but if you need to make changes or cancellations, please contact us within 24 hours of placing your order. We'll do our best to accommodate your request.

7. What should I do if I receive the wrong item or a damaged product?

If you receive an incorrect or damaged item, please contact our customer support team with your order number and photos of the product. We’ll make it right!

8. Do you offer exchanges?

At this time, we only offer refunds. If you need a different size or style, please return the original item and place a new order.

9. Do you ship internationally?

Yes, we ship worldwide! No matter where you are, we’ve got you covered.

10. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your door.

For any other questions, feel free to reach out to our support team at help@fashionetrnl.com